Frequently Asked Questions
Everything you need to know about shopping with Negative.
What is your shipping policy?
We offer standard shipping globally. Orders are typically processed within 1-2 business days, and delivery times range from 3-7 business days depending on your location.
How do I return an item?
If you are not satisfied with your purchase, you can return items within 30 days of delivery. Products must be in original condition with tags attached to be eligible for a full refund.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your body type.
Can I track my order?
Yes, once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
Negative is committed to ethical fashion. We work closely with our manufacturers to prioritize sustainable fabrics and fair labor practices across our entire supply chain.